G.M. Sevadoot
Application

Sector: E-Governance / Government Services Digitalization

Client: Ahmednagar District Administration

Solution Developed By: Shaurya Technosoft

In many rural areas, obtaining essential documents from government service centers poses significant challenges for citizens. The need to physically visit e-Seva Kendra (government service centers) for document creation often leads to time-consuming processes and inconvenience, especially for individuals residing in villages. Recognizing these challenges, Shaurya Technsoft developed the G.M Sevadoot for Ahmednagar application to streamline and modernize the document creation process.

Challenges

1. Physical Travel Requirement: Citizens, particularly those living in villages, face the inconvenience of having to travel to e-Seva Kendra locations each time they require a document.
2. Time Consuming Traditional Processes: Traditional methods of document creation involve lengthy procedures, contributing to delays and inefficiencies.

Solution  

Shaurya Technsoft's G.M Sevadoot application for Ahmednagar offers a comprehensive solution to address the challenges faced by citizens in accessing government services efficiently.

Components

1. Citizen Module:
2. • Citizens can conveniently book appointments for document creation services through the application.
   • The booking process involves selecting the relevant taluka, ward number, and home address.
   • Citizens choose a date and time slot for a Village Level Entrepreneur (VLE) to visit their address and collect the required documents.
   • Clear guidance is provided regarding the documents necessary for the desired service during the booking process.
   • An application number is assigned to each booking, enabling citizens to track the progress of their application.
   • In case of any issues, citizens have access to a help center for assistance.
     
     
3. VLE (Village Level Entrepreneur) Module:
4. • VLEs are assigned to specific ward numbers to facilitate document collection from citizens.
   • Their primary responsibility is to gather the necessary documents from the booked addresses and submit them to the e-Seva Kendra.
   • In emergencies or instances where a VLE is unable to submit documents, bookings can be forwarded to another VLE for continuity of service.
     
     
5. e-Seva Kendra Office Module:
6. • The e-Seva Kendra office verifies the documents submitted by VLEs against the corresponding citizen bookings.
   • Live status updates are provided to citizens, allowing them to monitor the progress of their application.
   • This module ensures transparency and accountability in the document creation process.

Conclusion

The G.M Sevadoot application developed by Shaurya Technsoft revolutionizes the process of document creation by leveraging technology to eliminate the need for physical visits to government service centers. By providing a user-friendly platform for citizens, efficient coordination for VLEs, and enhanced transparency for e-Seva Kendra offices, the application optimizes the delivery of government services in rural areas, ultimately enhancing citizen satisfaction and administrative effectiveness.